Making payment through Credit Cards is absolutely safe on our websites. Empowered with SSL Technology, our payment gateway receives credit card information with 128 Bit Encryption. This is the safest and the most trustworthy way to make online transactions. Additionally, there is Zero Scope of Hacking of credit card information on our websites, as we do not store such information with us.
Online purchases usually necessitate shopper to 'log-in' before placing or viewing an order. For this, shoppers are required to fill in and proceed with a username and a password. The shoppers must not share their password with anyone. Information like birth date, maiden name or phone number should be avoided while selecting any password. The password chosen at a particular site should be different from the passwords kept at other site. It is always suggested to keep alpha-numeric password with at least 8 letters in it.
After an online purchase, the shoppers should get a confirmation page that reviews their entire order. The confirmation page should comprise the costs of the order, customer information, product information and the confirmation number. It is suggested to keep hard copy/soft copy of the Web Page which describes the details of item(s) ordered along with the page reflecting the company name, postal address, phone number, legal terms, and return policy. Store such records with you for a minimum a period which covers return/warranty policy. Generally, the shoppers are emailed with a confirmation message by the merchants. It is necessary to save or print such message, including any other e-mail correspondence with the company.
For all orders which are shipped to destinations outside India: VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account which is a fairly easy process.
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.
Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
Your order will be delivered to you in our luxurious signature black boxes* which not only look fabulous, but make the perfect storage solution! *We are unfortunately only able to include one box per order.
After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at the time of checkout.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS.
Your order will be delivered to you in our Indyverse brand packaging with several layers of protection with elegance.
Gift card facility is currently not available on our website. Rest assured, we will surely keep you posted once we got the facility.
Simply enter your valid promo code at checkout.
Yes, Indyverse has seasonal sales. Sign up for our newsletter to stay up to date with sale alerts. Will I be notified for sales and discount on indyverse In order to receive notification about sales and discounts offer you will have to subscribe to Newsletter.
'Made to Order' products include those for which production is commenced on only after an order has been confirmed. After you select a product available on our website and proceed to placing an order, please visit the 'Sizing and Measurements' tab. You can enter your measurements on your own or alternatively, you can request a tailor visit which may be chargeable depending on your location. Once your order is confirmed, our tailor will connect with you to understand your requirements. The information gathered shall be shared by us with the designer and production will start. Representatives from our customer care team will keep you updated about the progress of your outfit.
Yes, we offer alterations on made-to-measure items for India specific orders. Outside India orders cannot be altered.
No, as made to measure orders are custom tailored as per your fit and measurements, it will not be possible to cancel the order once placed.
It will depend from product to product and on the designer's occupancy with the future commitments. You can check the timeline of delivery on the listed page itself over on the platform.
Yes, any valid promotional codes, coupon codes, or available wallet may be used while purchasing a 'Made To Measure' product. However, no other offers apart from the aforementioned would be applicable to 'Made To Measure' products.
In case you would like to request expedited delivery of an order, you may reach out to our customer support team. A representative will approach the designer with your request, verify timelines and update you with the earliest possible tentative shipping date. However, if a designer is unable to accommodate your request, standard timelines as may be available on our Website shall apply.
Only customisations regarding the fit and measurement may be considered upon request. We do not accept requests for customisations of designs.
Each order contains a card from the designer with their initials and signature to confirm authenticity of the product(s).
Only garments and footwear (along with price tags in their original packaging) are eligible for returns or exchange. Shoes can be returned provided they have been tried on a carpeted surface and the sole remains undamaged. Since we keep limited inventory, we may not have all sizes available at all times. In such cases, we will return the amount paid for the particular item as store credit within 24 hours. We do not provide refunds for any products once sold. Please note that if we have made a mistake on our end by sending you an incorrect product or garment size, we will return it to you with the correct product or garment size.
We accept refunds within 2 days after you have received your product. You will be refunded with store credit within 48 hours after we have received the product. Please visit our Returns & Exchange page for more details.
Visit the ??y Orders?? page and you will be able to view a list of your past purchase items. Select the item you would like to return and click on the option that will be listed below as "Return an Item. Click to proceed. Please note that items can be returned only within 2 days from the date of product received. It is not applicable on M2O Orders.
Sorry, we don't have any stores yet. We will notify you once we open stores.
Once you have returned an item, Indyverse will be running through an inspection of the garment. If in the case, there has been any kind of damage caused or if it is soiled, we will not be able to accept the return. However, if the garment is devoid of any damage, we will provide you with the amount paid for the garment in the form of store credit. My item has arrived damaged or incorrect. What do I do? If we have made a mistake from our end by sending you an incorrect item, garment size, or damaged item, please send us an email at hello@indyverse.in with a photograph of the garment. We will return it to you with the correct item and garment size.
If we have delivered to you an incorrect size or product(s), please write to us at hello@indyverse.in along with a photograph of the product(s). Our customer support team will look into the issue and assist you with a replacement upon confirmation of the default.
You can cancel your order only within 24 hours of placing it. We do not provide refunds for any products once sold.
You can update your account information on Indyverse.in at any time by visiting the 'My Account' section and following the instructions provided therein.
If you have forgotten your password, simply click on ''forgot password'' and you will be redirected to an email where you can reset your password.
Log on to our website and click on ''My Account'' to change your personal details or shipping address.
Currently, we are operational in India only where we offer free shipping over the order value of 15,000/-.
All items are insured against accidental damage and theft while in transit from our store to the shipping address. However, once your items have been delivered to your address, they are no longer covered under insurance. Upon arrival, if your box is damaged, we recommend that you either refuse the delivery or make a note while signing for it that you are accepting a damaged box.
Sorry, Once dispatched items can't be shipped to different addresses.
An estimated delivery time for each product is mentioned on every product page. Please check the delivery time period while you proceed to checkout, as each product varies. We are not responsible for delays caused by destination customs clearances. However, once you have placed your order, we can give you information on the tracking of your items by simply clicking on "Track my orders" on the "My Account page. You will be able to view the date your item is in process, the date of shipment, and the date of your item's delivery.
As an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic. Please note that we are unable to comment on the authenticity of any items not purchased from Indyverse.
Please be assured that your personal information is kept private and confidential, and at no point will we rent or sell it. To register at Indyverse.in, we will need to know your name, mailing address, and email address. When processing your order online, we require your billing address, shipping address, telephone number, credit card number, and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. Please note that Indyverse.in may use your contact details to inform you of the latest arrivals from your favorite designers and fabulous new services via email. If you would prefer not to receive these updates, please email hello@indyverse.in.
A cookie is a piece of information that is stored on your computer's hard drive by your web browser and tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases, and to deliver content specific to your interests. They are designed to assist with your shopping and are, therefore, nothing to worry about. Most browsers are automatically set up to accept cookies, but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. Registered customers who have cookies enabled will be automatically recognised when they visit Indyverse.in??our name will appear in a welcome message on the website. You will be able to access your wish list and then add or move items; register interest for pieces not yet in stock; or request item updates without signing in to your account. When you proceed to purchase, you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognised for 14 days. After this time, users will be prompted to sign back in to their account.
We are currently covering only India. Product prices displayed are inclusive of all taxes and duties.
The size conversion chart that is available on each product page will solve your sizing queries. All product sizes are mentioned as per the international sizing chart used by designers. However, sizes may vary across designers, and we can further help by providing you with the exact product dimensions so that you can compare them with your own. If you have detailed questions about the sizing of a particular product, you can contact us.
Mark it in your wishlist so you will be notified of its availability.
We strive to try and display the colors of the garment as accurately as possible on our website. However, we cannot give you a 100% guarantee that the colors of the garment will match the colors viewed on an electronic device. Take note that sight variations may occur in hand-embroidered items.
For a sold-out item, select the size of your choice and send us a request with your details. We will get back to you once the product is available.
Once you have placed an order, you will receive an email confirmation and a text message stating that your order has been placed successfully.
We accept Visa, MasterCard, American Express, and Maestro credit and debit cards. Cash on Delivery (COD) and Net Banking are other payment options.
We accept credit card payments through a secure online server, as we realize the importance of the security of your details.
If you pay by credit or debit cards, you will be charged immediately after your order is placed successfully.
All product prices for customers in India are inclusive of all taxes and duties.
Jewellery, footwear and/or accessories once sold cannot be returned or exchanged. Except for in the following situations: a) If the product(s) is damaged. b) If the wrong product(s) is delivered. Requests for return, exchange or refund cannot be entertained in the following cases: a. Incorrect or outdated delivery address provided by you b. Pursuant to three failed delivery attempts by agents of our delivery partner c. Package refused at the provided address d. Due to sizing issues e. The product has been used or damaged by you Please note that the company reserves the sole right to refuse requests for return, exchange and/or refund in situations that may not be listed herein.
We offer you designs by renowned designers, which we can get you custom designed for your size specifically.
First select a design/product from the collection. You can visit our sizing and measurements section while placing an order. You can do it on your own or request a tailor visit. Once you place an order, our stylist will connect with you for measurements. Those attributes will be shared with the designer and production will start. Our customer care team will keep you updated about the progress of your outfit on a timely basis. You will be connected throughout the journey.
Yes, you can use any promos, coupon codes, or wallet balance if available, except that no other offers would be applicable to made to measure products.
For that, our customer support team will need to check with the designers, and the designer will confirm the earliest possible date and time when the final product could be shipped. In case it is not possible at the designer's end, then the standard timing would be considered, which is mentioned on the website.
All designers listed/visible on website (indyverse.in) are in a legal agreement with brand Indyverse. So, every product listed/sold on website are authentic and genuine. Rest assured, Indyverse do not hold any inventory.
We recommend that all our customers register with us, to get the best service and offers available. However, you can also checkout as a guest or log in with Facebook, Google+.
You can register by simply setting up an email address and a password. Sign in to view what is already in your shopping cart. You can also opt to sign in using Facebook, Google+.
Online shopping is quite an easy procedure. Start by choosing your items, adding them to your shopping bag, and proceeding to checkout. An email and text message will be sent to your email address and phone number to verify that you have purchased a product from Indyverse.